What are good tools for onboarding new customers?
Product walkthroughs are essential for a successful new user onboarding execution. Especially, if you have a product little more complex than google search :) Most new consumers make purchase-related decisions during the first few minutes of the product experience. So, guiding
What is continuous user onboarding?
User onboarding is already a continuous process itself. The aim is to assist the users repeatedly to find new value within your offering. A successful onboarding process helps users advance further by revealing what is more beneficial for them. Promoting new
How do you manage SaaS customers who pay but don’t use the product?
It’s definitely a red sign for all SaaS products. Cost for making a paying customer keep paying is much less than acquiring a new customer. You should poke them with e-mails, automated and manual, and try to talk about some
What are some best tips to improve user onboarding for SaaS?
SaaS is the first target customer for user onboarding companies since their dashboards are mostly unique and complex. They need to design a beautiful onboarding process to show the value created for users to retain them and boost retention rate. I
How can I determine the onboarding cost per customer if I run a low-price, low-touch SaaS business model?
You should determine a goal first for your customers to be finished by them and then count them as “onboarded users” who are most likely will be the ones who will pay you. How to choose a KPI for your SaaS
How are companies using user experience to gain customers?
Retention is key to success for SaaS products. While acquisition costs are increasing and new alternative software is approaching every day, it is hard to keep your customers paying. User experience is one of the best ways to boost customer retention
What are the biggest mistakes in user onboarding?
There are a lot of crucial user onboarding mistakes being done out there and I believe the biggest mistake might be thinking that there is only one single best onboarding scenario. According to what I have experienced so far this is
What value is created during a customer onboarding phase?
Every SaaS product solves a different problem and has a different core value. But they have on thing in common, they need their users to experience "the AHA moment", with their product. And that is why customer onboarding is so
Main Problems with Using User Onboarding Tools
All the user onboarding tools out there (including us) are promoting code free user onboarding. But to succeed on user onboarding you absolutely need to configure custom data tracking and build custom triggers on your own need. If you think user
5 Tips for More Engaging Product Tours
Product tours are one of the most important parts of user onboarding. Especially when releasing a new feature or onboarding new users, they boost user engagement and let you upsell more advanced plans or other features. But why a product walkthrough