How to Onboard A New User

December 29, 2017

How you need to design user onboarding for new customers depends directly on what you offer to them. Do not forget that unnecessary product tours affect user experience negatively rather than improve it. If you provide one simple solution to your customers, one welcome in-app message may be enough. Otherwise, your new users will click “Hide this guide” button immediately…

Read More

Why Shouldn’t I Build the Product Tours Insource?

December 27, 2017

When you start to look for some User Onboarding Tools, and they are starting from $49/month generally, you are beginning to ask why I should pay that money every month to another company. There are many explanations, but I want to share the most critical ones.        Developing the right product tour takes time As you know, developers…

Read More

Essential Trigger Types in User Onboarding

December 25, 2017

There is no generic user onboarding solution fitting for all kind of SaaS. Because it changes as regards UX, usability, and features of the product, every user onboarding component should be considered unique. The trigger is one of the most critical parts of this topic concerning interactivity and fluency of onboarding process. The trigger means when or in which situation…

Read More

How Interactive Guides Help Customer Service

December 24, 2017

Customers, especially paid ones, want to reach their goals as quickly as possible. They want to have a magic wand that can turn SaaS into the desired result by clicking a single button. However, in reality, they should first understand how your product is working in general, then they should learn the features they want to use. Although you, as…

Read More

The Five Characteristics of Perfect User Onboarding

December 22, 2017

Today, SaaS is more complicated in order to meet technological needs. That means using user onboarding tools to improve product usage and making it easier is a must rather than a choice. As with every other particular mission in digital products, designing and creating perfect user guides requires much time and effort.   As you know, I mentioned about “Benefits…

Read More

Benefits of User Onboarding

December 20, 2017

Building a valuable SaaS product is not a simple business, and it requires considerable effort and high concentration. Since you designed the product and spent thousands of hours on it, you can use it with all features easily. On the other hand, regardless of the usability of your software, using and adapting a brand new software is not comfortable at…

Read More