UserGuiding Recognized as Rising Star in Customer Experience Category on FinancesOnline 2019
Since its inception, UserGuiding has made it easier for companies to build product tours, simplify onboarding processes, and create interactive guides. While we don’t do what we do for the sake of accolades, we are grateful that FinancesOnline recognizes our efforts by honoring us with the highly coveted Rising Star Award for 2019 and the prestigious Premium Usability Award for 2019. 🏆 🎊 🎉
FinancesOnline is a premier platform for SaaS reviews that aims to help SMB and enterprise owners understand the customer experience definition and find the most suitable software solutions for their operations. They leverage an advanced customer satisfaction algorithm to compile user reviews from various social media sites and forums. Moreover, they have a team of software experts who can test out the functionalities of each product so that they can come up with accurate assessments about a product’s ease of use, comprehensiveness, and value for money.
With an overall score of 8.0, FinancesOnline added UserGuiding in their list of top customer experience management software. According to their UserGuiding overview, they noted its user-friendly walkthrough builder that allows users to create interactive user guides from scratch without the need for coding experience. With this tool, users no longer have to put multiple staff members in charge of walkthrough creation as it can be easily written and designed by a single person.
The software review experts also recommended UserGuiding as one of the most ideal customer experience software alternatives because of its success analysis tools which make it easy for users to find ways to improve the efficiency of their guides.
To read what else the FinancesOnline software experts have to say about our product, read the full UserGuiding review on their website. Don’t forget to post your feedback about our platform if you have tried using it. We are more than happy to listen to your comments and suggestions!
Growth manager of UserGuiding.