Customer success is getting more and more importance, especially for SaaS. There are new competitors every day, for almost every company. That’s why a successful customer success team should be armed with a great SaaS customer success software that helps them do two things:
- Let the customer success team reach proactively to users, before users even know they need help.
- Let the users learn your SaaS software with interactive user manuals, because they don’t enjoy reading your long documents.
Which SaaS Customer Success Tool is the Best in 2019?
Let me explain why UserGuiding will be a better choice for such scenarios:
Targeting & Segmentation on the Customer Success Software
Segmentation and targeting specific users will boost your conversions and help you reach your customers proactively.. With UserGuiding, you can target people from a different location, language, URL or use retargeting with their onboarding history on UserGuiding.
On-demand Help Center on the Customer Success Software
UserGuiding has a special feature that is called “Assistant”, which lets your product users search for help about whatever they need and get the relevant automated guide on-demand.
This feature lets your guides to be reusable and help your users whenever they need help.
No Coding Should Be Required for the Customer Success Software
Developers are in their golden age, we are in the era of coding. But, this causes them to be always busy. There is always important stuff to code to improve and maintain.
UserGuiding is a code-free product tour creating software. If you can create slides in Google Slides, you can create a perfect product tour with UserGuiding. It requires zero coding.
Check the video below to see how easy it is. Takes only 100 seconds!
Detailed Analytics on the Customer Success Software
Detailed analytics: Management guru Peter Drucker is often quoted as saying that “you can’t manage what you can’t measure.” Now think about it: How can you know if your interactive user manuals are actually beneficial, if you don’t count how many people complete them, and how many of them just quit in its first steps?
UserGuiding has detailed analytics. You can see completion rates of each guide, each step to see where you have more improvements.